PRIVACY POLICY

PRIVACY POLICY

 

This privacy policy will explain how Inside the Pantry Ltd. (“Our Company”) uses the personal data we collect from you when you use our website.

 

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@insidethepantry.co.uk or write to us at: Inside the Pantry Ltd., 71-75 Shelton Street, WC2H 9JQ

 

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

 

How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in and understanding how you use our website.

 

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses mainly essential cookies. See an overview of the cookies used below:

 

Cookie Name    Purpose    Duration    Cookie Type
XSRF-TOKEN    Used for security reasons    Session    Essential
hs    Used for security reasons    Session    Essential
svSession    Used in connection with user login    Session    Essential
SSR-caching    Used to indicate the system from which the site was rendered    1 minute    Essential
_wixCIDX    Used for system monitoring/debugging    3 months    Essential
_wix_browser_sess    Used for system monitoring/debugging    Session    Essential
consent-policy    Used for cookie banner parameters    12 months    Essential
smSession    Used to identify logged in site members    Session    Essential
TS*    Used for security and anti-fraud reasons    Session    Essential
bSession    Used for system effectiveness measurement    30 minutes    Essential
fedops.logger.sessionId    Used for stability/effectiveness measurement    12 months    Essential
wixLanguage    Used on multilingual websites to save user language preference    12 months    Functional

 

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites
The Our Company website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Privacy policy updates
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 September 2020.

Questions and your contact information
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: contact@insidethepantry.co.uk
Write us: Inside the Pantry Ltd., 71-75 Shelton Street, WC2H 9JQ

TERMS & CONDITIONS

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Inside the Pantry Ltd relationship with you in relation to this website.

 

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Please note we have no control over the content, security of or privacy policies of any website listed in our links page.

 

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

 

Inside the Pantry Ltd. will not be held liable for any loss of earnings, damage to the products whilst in transit, slow delivery if it is the fault of the delivery service.
 

REFUND POLICY

If you are dissatisfied with a product for any reason, please contact us at contact@insidethepantry.co.uk within seven (7) days of the date you received the product and we will either replace the product at our expense or, depending on the circumstances, we may provide you a full or partial credit or refund of the purchase price for that product or ingredient. We may require the return or photographic documentation of dried fruit with which you are dissatisfied before we provide you a credit or refund.

Inside the Pantry can only refund in cash what has been paid in cash. Cash refunds on orders partially (or wholly) paid by discounts or store credits will be issued on a pro-rata basis, or wholly via store credits where most appropriate.